At HealthShare we are passionate about driving change & improving the healthtech journey for Australians. It's our mission to improve the lives of Australian patients by giving them better access to health practitioners and information.
HealthShare is a company of innovators and collaborators. We have been leading digital solutions in the healthtech space for over ten years. Our suite of tools is used annually by over 10 million Australians and 15,000 doctors.
It's an exciting time to join us as we have just acquired a new company and we are growing our business significantly expanding our product suite.
Job Description
We’re looking for a motivated and experienced mid level Account Manager to join our team. In this role, you’ll manage 30+ private health insurer clients and oversee 40 contracts to drive growth, retention, and success. You’ll also collaborate across teams to ensure operational and strategic goals are met.
What you’ll do:
Develop and execute account management plans to achieve retention and growth targets.
Build and maintain strong client relationships, earning trust and driving satisfaction.
Implement customer retention strategies and track all communications using CRM tools.
Work on business development opportunities, ensuring new projects are well-planned and integrated.
Prioritise and respond to sales inquiries while building a strong sales pipeline.
Collaborate with Data, Product, and Engineering teams to provide insights, reports, and continuous improvements.
Work with Marketing on campaigns to strengthen HealthShare’s market position.
Provide feedback to guide product enhancements and improve service delivery.
Desired Skills and Experience
About you:
3–5 years of experience in account management, ideally within the private health industry, health tech or medical industries.
Strong communication and client relationship skills, with the ability to engage at all levels.
High attention to detail, prioritisation, and accountability to focus on high-value activities.
Familiarity with healthcare/medical IT systems, with basic proficiency in Microsoft Excel and Word.
Energetic and adaptable, with a “can-do” attitude in a fast-paced environment.
Tertiary qualifications in Business, Commerce, or Medical Sciences (bonus if you understand medical terminology!).
What we value:
At HealthShare, we live by our values:
Curious Changemaker – Always looking for better ways.
If you’re ready to make an impact and be part of a supportive, fast-moving team, apply now and help us continue to grow the future of HealthShare! (No agencies please).
PLEASE NOTE: This is a permanent full time role. You must have full working rights to work in Australia.
HealthShare is committed to fostering diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and celebrate the unique perspectives each individual brings to our team.
