At HealthShare, we’re all about making a real difference in the health-tech space.
Our mission is simple: improve the lives of Australians by connecting them with better access to healthcare providers and information.
For over a decade, we’ve been at the forefront of digital health with 10+ million Australians and 24,000 doctors using our platform each year.
We’re entering an exciting phase of growth as we expand our product suite and deepen our impact and we’re looking for great people to come on that journey with us.
Job Description
About the role
As a Specialist Solutions Account Manager, you'll deliver exceptional outcomes for our medical specialist clients.
You'll manage a diverse portfolio, balancing high-value strategic relationships with a broader group of clients who need efficient, responsive support. The role blends relationship management, commercial thinking and problem solving.
You'll be a trusted partner to your clients. You'll help them get real value from our solutions, drive retention and identify opportunities to grow their business.
You'll join a supportive, high-performing team that offers autonomy, guidance and room to grow your career.
This is a 13-month fixed-term contract, covering a parental leave absence.
What you'll be doing
Build strong, long-term relationships with medical specialist clients
Act as the primary point of contact and trusted advisor
Own retention, renewals and growth across your portfolio
Identify and convert upsell and cross-sell opportunities
Hold regular client meetings, both virtual and occasionally face-to-face
Deliver proactive, high-quality service and resolve client issues quickly
Maintain accurate CRM records (Salesforce) and clear pipeline visibility
Partner with internal teams (Sales, Product and Customer Success) to deliver outcomes
Help clients get the most value from HealthShare solutions
Contribute to strategic projects and continuous improvement initiatives. This includes evolving our Sales and Account Management processes, streamlining workflows, and improving operational efficiency and the client experience
Desired Skills and Experience
What you’ll bring
Experience in account management, customer success, sales or a client-facing role
Ability to manage multiple priorities and a varied client portfolio
Strong problem-solving skills and a proactive mindset
Excellent communication and relationship-building skills
High attention to detail and strong organisational skills
Confidence working in a fast-paced, performance-driven environment
CRM experience (Salesforce or similar) is a plus
Exposure to health or tech industries is beneficial, not essential
Why join HealthShare?
Besides the usual, we offer:
Hybrid working 2 days in office, 3 days WFH
Birthday leave to celebrate your day your way
Quarterly Wellness Days (4 additional days off per year)
Regular social events and team experiences
Employee Assistance Program for wellbeing support
A genuinely collaborative, inclusive and high-performing culture
Submit your resume (and a cover letter so we can learn more about YOU).
HealthShare is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and value the unique perspectives each person brings. NO RECRUITERS PLEASE.
